Contact us
Roameo is the connect-or-refund travel eSIM, operated from Hong Kong SAR. Pick the channel that matches your question — order help, refunds, eSIM installation, partnerships, privacy, or security — and we reply to every email within 1 business day. For setup questions, our eSIM guide and device compatibility checker often have the fastest answer.
Customer support
Help with orders, refunds, eSIM installation, billing, and connectivity issues.
You can also reach us from inside the Roameo app — Profile → Help opens a live ticket linked to your account.
Business & partnerships
Wholesale, distribution, affiliate programs, press, and integrations.
Privacy & data requests
Access, correction, or erasure requests under the Hong Kong PDPO (and equivalent laws elsewhere).
To delete your account, see our account deletion page.
Security disclosures
Report a vulnerability or suspected security incident.
Legal
Terms, takedown notices, and legal process.