Contact us

Roameo is operated from Hong Kong SAR. Pick the channel that matches your question — we reply to every email within 1 business day.

Customer support

Help with orders, refunds, eSIM installation, billing, and connectivity issues.

You can also reach us from inside the Roameo app — Profile → Help opens a live ticket linked to your account.

Business & partnerships

Wholesale, distribution, affiliate programs, press, and integrations.

Privacy & data requests

Access, correction, or erasure requests under the Hong Kong PDPO (and equivalent laws elsewhere).

To delete your account, see our account deletion page.

Security disclosures

Report a vulnerability or suspected security incident.

Legal

Terms, takedown notices, and legal process.

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