Frequently Asked Questions
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without a physical SIM card. It's built into most modern smartphones.
Is my device compatible?
Most iPhones from iPhone XS onwards and many Android devices support eSIM. Check your device settings for an 'Add eSIM' option.
How quickly will I receive my eSIM?
Your eSIM will be delivered to your email instantly after payment. You can install it right away.
Can I keep my main phone number?
Yes! The eSIM works alongside your existing SIM. You'll keep your main number for calls and texts while using the eSIM for data.
What happens when my data runs out?
You can top up your eSIM directly from our app or website. Top-ups are instant.
Can I get a refund?
Yes, we offer refunds for unused eSIMs within 7 days of purchase. See our Refund Policy for details.
Do I need to turn on data roaming?
Yes, you need to enable data roaming for the eSIM line in your device settings. This won't incur extra charges as data is included in your plan.