Frequently Asked Questions
A Roameo eSIM is a prepaid data plan you install by QR code before you travel and switch on when you land. It is data-only, works on unlocked eSIM-capable phones, and leaves your home number active on your physical SIM.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without a physical SIM card. It's built into most modern smartphones.
Is my device compatible?
Most iPhones from iPhone XS onwards and many Android devices support eSIM. Check your device settings for an 'Add eSIM' option.
How quickly will I receive my eSIM?
Your eSIM will be delivered to your email instantly after payment. You can install it right away.
Can I keep my main phone number?
Yes! The eSIM works alongside your existing SIM. You'll keep your main number for calls and texts while using the eSIM for data.
What happens when my data runs out?
You can buy another data plan from our app or website. It is delivered instantly as a new eSIM.
Can I get a refund?
Yes — an eSIM you haven't installed or activated is refundable within 30 days of purchase. Once it's installed or has used data the plan is final, though our connection guarantee still covers you if it fails to connect on arrival. See our Refund Policy for details.
Do I need to turn on data roaming?
Yes, you need to enable data roaming for the eSIM line in your device settings. This won't incur extra charges as data is included in your plan.